Educational Sessions

 

You selected the Benchmarking and Best Practices track.

Thursday, October 8, 2009
8:00AM - 9:00AM
1.04 Automation Boot Camp 2009: Creating Value Through Innovation and Technology
Bruce Forbes IFMA Fellow , ARCHIBUS, Inc. , Boston , MA
 Track: Benchmarking and Best Practices
Knowledge Level: Basic

Discover the benefits of creating and deploying technology-centric innovation and intuitive business transformation (IBT) environments within your organization in less than 30 days. Current and future trends based on world-class benchmarks and best practices for CAD, GIS, ERP, RFID, Web 2.0 and Web 3.0, CAFM,CMMS, BIM, EIM, IWMS, TIFM and other innovation/ technology-based offerings will be presented. Acquire skills that drive productivity and profitability, and apply cutting-edge business tools and concepts to meet and successfully address the high-level challenges you face. Return to your office empowered to make strategic and operational decisions about innovation, IBT and automation.

Objectives:
  • Achieve a can-do attitude toward creating business intelligence and analytic solutions with CAFM and IWM.

  • Avoid pitfalls by learning how to interpret innovation and automation benchmarks and best practices.

  • Learn how to work with an existing organization and effectively use outsourcing agents and consultants.

    Credits:
    0.10 CEU; 1.00 LU



    Handout: Click folder for files.

    Thursday, October 8, 2009
    8:00AM - 9:00AM
    1.08 Measuring the Intangibles of Workplace Performance
    Janet Pogue AIA, IIDA, LEED® AP Gensler’, Gensler, Washington, DC | Marilyn Heit, EnCana Oil & Gas (USA) Inc, Denver, CO
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    In the knowledge economy, business success flows from intangibles such as ideas, information and expertise. Innovation, financial performance and employee engagement are today’s key measures of business performance. Gensler’s 2008 Workplace Survey uncovered new insights about work itself—how people work, the amount of time they spend in specific work modes and how critical each mode is to job performance. How can facility managers measure such intangible data to make sound facility or design decisions? The presenters will share research findings and project lessons learned to help facility managers better understand how work has changed and how they can apply this framework to assess their own facilities.

    Objectives:
  • Understand how work has changed and how the workplace can impact business performance.

  • Acquire a framework to assess your facilities and apply research to future projects.

  • Link workplace performance to businessperformance, providing facility managers with metrics to share with senior management to

  • change the dialogue from efficiency to effectiveness as measures of success.

    Credits:
    0.10 CEU; 1.00 LU


    Thursday, October 8, 2009
    9:30AM - 10:30AM
    2.03 Build a Useful Asset Management Plan to Support Enlightened Facilities Management Decisions
    James Whittaker P.E., CFM, FRICS, Facility Engineering Associates, P.C., Fairfax, VA | Daniel Geldermann P.E., CFM, Facility Engineering Associates, P.C., Fairfax, VA
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    This session addresses a number of options available to facility managers as they pursue and develop an asset management plan tailored to their specific needs. Through case studies, attendees will see why certain types of assessments and asset management plans are better suited than others for a given organization type. Understand why condition assessments only provide a partial picture of needs for a portfolio’s asset management plan, and gain insight on how to apply an asset management plan to facility operations rather than relegating it to an honored place on a book shelf.

    Objectives:
  • Understand various types of FCAs, limitations and how they contribute to asset management plans.

  • Learn what comprises a sound asset management plan and how to use it for facility management.

  • Discover the types of condition assessments and asset management plans that would best serve your organization.

    Credits:
    0.10 CEU; 1.00 LU ; HSW


    Thursday, October 8, 2009
    9:30AM - 10:30AM
    2.07 The Value of FM Credentialing
    Stormy Friday IFMA Fellow, The Friday Group , Annapolis , MD | Joe Havey RPA, FMA, SMA, LEED® AP, Havey Real Estate , Denver , CO
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    Attend a workshop that explores the role of credentialing in the facility management profession, and how it can be used effectively to enhance your career. Review the common types of FM professional credentials, such as IFMA’s Facility Management Professional (FMP) and Certified Facility Manager® (CFM®); BOMI’s Facilities Management Administrator (FMA) and Systems Maintenance Administrator (SMA); and AFE’s Certified Plant Maintenance Manager (CPMM) and Certified Plant Supervisor (CPS). Learn about the requirements and qualifications necessary for achieving credentials, and explore the relevancy of industry and academic credentialing in a challenging economic environment.

    Objectives:
  • Gain an awareness of the various types of professional FM credentials.

  • Discover the value of professional credentialing in today’s economic environment.

  • Understand the relationship between academic programs and FM credentialing.

    Credits:
    0.10 CEU; 1.00 LU



    Handout: Click folder for files.

    Thursday, October 8, 2009
    3:30PM - 4:45PM
    3.02 Intelligent Benchmarking and Beyond: Getting Results is More Than Just Comparing Numbers
    Michel Theriault RPA (+ 18 year IFMA Member!), Strategic Advisor, Guelph, Can-ON
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    Measuring results is the best way to improve what you are doing, and benchmarking is a form of measurement; yet benchmarking isn’t just about numbers. Treat benchmarking as the start to the process, not just a measurement exercise. Effectively compare the results, then dig deep to understand what you can do differently. Dig even deeper to learn what you need to do to change and improve. Learn how to truly make a difference in your organization. After all, no organization is the best at everything, and the same is true for yours.

    Objectives:
  • Understand why benchmarking is just the beginning.

  • Learn how to do comparisons effectively.

  • Learn how to use benchmarking results to dig deeper, initiate change and improve results.

    Credits:
    0.12 CEU; 1.25 LU



    Handout: Click folder for files.

    Thursday, October 8, 2009
    3:30PM - 5:00PM
    3.07 Exploring the Distributed Workplace: These Are Not Your Parents’ Telework Programs!
    Joel Ratekin, Ratekin Consulting, Mechanicsville, VA | Angie Earlywine, HOK Advance Strategies, St. Louis, MO
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    Powerful workplace solutions happen when progressive business leaders implement innovative workplace strategies. Explore highlights from a year-long IFMA research study on distributed work, and hear how workplace solutions address the emerging workforce, sustainability, productivity and budget. Speakers will share how 10 major corporations developed and deployed distributed work programs, what drivers led their workplace strategies and the lessons learned along the way. Learn about key distributed work program goals, drivers, success factors and stumbling blocks.

    Objectives:
  • Explore the variations and trends in distributed work strategies.

  • Identify ways to maximize real estate using innovative workplace strategies.

  • Understand the importance of leadership support and change management strategies.

    Credits:
    0.15 CEU; 1.50 LU


    Thursday, October 8, 2009
    3:30PM - 4:45PM
    3.12 Dashboards 101
    Alana Dunoff, AFD Facility Planning, Lafayette Hill, PA
     Track: Benchmarking and Best Practices
    Knowledge Level: Basic

    The dashboard on your car is designed to give you quick information data that helps you make immediate decisions to safely navigate your car. A dashboard document utilizes the same principles. It is essentially a streamlined method for looking at your information, data and metrics so that they can help you make smarter strategic and tactical decisions. The dashboard document is a dynamic business tool that speaks the language of senior management. Learn how to keep your FM team organized and focused by creating a dashboard document that meets your unique needs.

    Objectives:
  • Understand the concept and value of dashboard documents.

  • Learn how to create a dashboard by identifying goals, selecting data and utilizing simple software.

  • Integrate a dashboard into your daily operations.




    Handout: Click folder for files.

    Friday, October 9, 2009
    8:00AM - 9:00AM
    4.03 Helping Facility Managers Take the Guesswork Out of the Cleaning and Services Equation
    Jim Peduto Esq., CBSE, American Institute of Cleaning Sciences (AICS), Johnson City, NY
     Track: Benchmarking and Best Practices
    Knowledge Level: Basic

    ISSA has created a valuable tool to help identify the key elements of a well-managed and customer-focused contract cleaning operation. Learn how to use the Cleaning Industry Management Standard as a "pre-qualification" tool to help ensure that your cleaning organization is managed in a professional mannner and is dedicated to delivering quality services. Discover how the standard's key elements can be used as a tool for benchmarking, evaluating and improving operations.

    Objectives:
  • Learn about the five cornerstones of effectively managed service organizations.

  • Discover how to implement CIMS in order to increase the odds of outsourcing success.

  • Use the standard to assess service providers and/or improve internal performance.

    Credits:
    0.10 CEU; 1.00 LU


    Friday, October 9, 2009
    9:30AM - 10:30AM
    5.03 Economic Impacts on Design and the Workplace
    Mark Gribbons, IA Interior Architects, Seattle, WA | Len Pilon, The Granger Group, Wyoming, MI
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    How is the economy impacting the workplace? In uncertain times, companies are looking to position real estate holdings so that they serve as an asset, not a liability. They are also looking to minimize exposure to potential risk. Learn why companies are considering alternative officing solutions and portfolio consolidations.

    Objectives:
  • Acquire tips for successful alternative officing and portfolio consolidation.

  • Develop an integrated business strategy and change management implementation.

  • Discover how to gain employee participation and buy-in.

    Credits:
    0.10 CEU; 1.00 LU ; HSW



    Handout: Click folder for files.

    Friday, October 9, 2009
    9:30AM - 10:30AM
    5.09 Broker Reveals All! Get the scoop on how the commercial real estate game works from an insider.
    Brian Woolsey BA in Finance, University of, Colliers International, Minneapolis, MN | Frank Sherwood BS in Engineering, MBA in Fi, Colliers International, Minneapolis, MN
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    If you have ever second-guessed a real estate deal you’ve completed, wondered whether you were paying too much for a professional real estate service, or were curious about how commercial real estate brokers negotiate, this is the session for you. Hear the revealing 10-step process for making great real estate deals.

    Objectives:
  • Learn to successfully manage a commercial real estate transaction.

  • Discover how to negotiate like a pro.

  • Get more for less by understanding how real estate companies price their services.

    Credits:
    0.10 CEU; 1.00 LU


    Friday, October 9, 2009
    9:30AM - 10:30AM
    5.11 Green Flash: LEED Projects in Record Time and Related Strategies for Success
    Mindy Glover, Rio Tinto, Greenwood Village, CO | Megan Walsh Master's Degree in Facilitie, Catalyst Planning Group, Englewood, CO
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    Rio Tinto Minerals developed a sustainable, LEEDcertified space for both office and laboratory use, and had to do so within the constraints of a project schedule of approximately 14 weeks from schematic design to move-in. The strategies developed and implemented in order to deal with the many challenges associated with this type of project are relevant to any fast-track corporate relocation project, especially those with the added challenge of the development and execution of a sustainable design and/or LEED certification.

    Objectives:
  • Hear a case study on a fast-track LEED corporate relocation project.

  • Develop the tools and strategies needed to relate to a fast-track LEED corporate relocation.

  • Apply project management strategies to successfully complete similar tasks.

    Credits:
    0.10 CEU; 1.00 LU ; HSW



    Handout: Click folder for files.

    Friday, October 9, 2009
    9:30AM - 10:30AM
    5.12 The Swine Flu Pandemic: Urban Myths And Real Solutions For Your Facility
    Larry Riley OSHA Trainer, Workplace Safety Awareness Council, Saint Lucie, FL | David Casavant CFM, Authorized OSHA Trainer, Workplace Safety Awareness Council, Fort Meade, FL
     Track: Benchmarking and Best Practices
    Knowledge Level: All Knowledge Levels

    Learn the facts about swine flu (H1N1) and learn to dismiss the many “urban myths” that surround this pandemic. This presentation will discuss the proactive steps you can take to protect employees, property and profits via a business continuity plan. We’ll also discuss often overlooked areas such as facility cleaning, mechanical systems, cafeterias and restrooms. Regardless of the emergency, this session and its continuity plan will keep your business viable.

    Objectives:
  • Learn pandemic history, triggers and actions

  • Understand the importance of local, state & federal health agencies

  • Learn hierarchy of Control as a method to reduce exposure

    Credits:
    0.10 CEU; 1.00 LU


    Friday, October 9, 2009
    2:30PM - 4:00PM
    8.02 The "How-To" of IFMA Area Measurement
    Meredith Thatcher IFMA Fellow, CFM, Carroll Thatcher Planning Group, Ottawa, Can-ON | Susan Hensey AIA, Little, Charlotte , NC
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    As the economy forces many companies to streamline their portfolios, plan for drastic downsizing or strategize a future upswing, understanding current industry planning tools is unprecedentedly critical. Two standards have now come together to speak a common language. Facility managers need to understand the intricate application of these guidelines. This session will respond to the industry’s request for a how to, demonstrating the step-by-step process for measuring area.

    Objectives:
  • Acquire a re-introduction to the intent and purpose of A Unified Approach to Measuring Office Space.

  • Experience a step-by-step case study of IFMA measuring.

  • Understand the benchmarking benefits of standardized measuring and calculating.

    Credits:
    0.12 CEU; 1.00 LU


    Friday, October 9, 2009
    2:30PM - 3:45PM
    8.05 Core Competencies for FM Professionals
    Alex Lam MTS, MRAIC, Hon.F.PFM, Fello, The OCB Network Inc., Mississauga, Can-ON | Lynda Stanley BA in Political Science (SUN, National Research Council, Washington DC, DC
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    The evolving vision of the business environment and the impact of global socio-economic drivers has created new challenges for FM professionals. In order to cope with these challenges, FMs must use a competency based process to build and sustain their team. Learn how to identify the core competencies that are specific to your operations.

    Objectives:
  • Understand the difference between core and workplace competencies.

  • Learn how to implement a competency study.

  • Learn from the National Academies Study on core competencies.

    Credits:
    0.12 CEU; 1.00 LU


    Friday, October 9, 2009
    2:30PM - 3:45PM
    8.06 Moving Right Along: An Employee Move Management Solution Made Quickly, Easily and Affordably
    Cristine Karasek CFM, Duke Clinical Research Institite, Room 0311 Terr, Durham, NC | Marshall Bain, Duke Clinical Research Institute, Durham, NC
     Track: Benchmarking and Best Practices
    Knowledge Level: Intermediate

    With the help of their in-house Information Technology Applications group, Duke Clinical Research Institute developed an effective move tool that is user friendly and can be developed economically. Learn how to identify the basic move information that was required to develop this tool, establish criteria common to every move, and train personnel on how to submit the information to the move team in a consistent, timely manner.

    Objectives:
  • Identify and evaluate the components of a successful employee office move.

  • Discover how to translate established requirements into a standard, automated format.

  • Learn how to design a training program to teach the move team to use a standard move format.

    Credits:
    0.12 CEU; 1.00 LU



    Handout: Click folder for files.

    		•

    Exhibitors

    Sponsors