Educational Sessions All Sessions by Session Number Thursday, October 8, 2009 8:00AM - 9:00AM 1.01 Leading Through Change Managing Difficult People Tim Parker, RTI International, Raleigh, NC | Jeff Martin, AOL, Dulles, VA Track: People Perspective Knowledge Level: Intermediate Change requires active management of the change process, as well as the people affected by the change. Leaders need to understand what drives resistance to change, the behaviors that may result and how to resolve the issues. Gain insight into organizational behaviors and concepts, and get your company back on track through key leadership skills necessary to succeed through change. Addressing staff behavior during times of turmoil will ultimately lead to the achievement of your objectives. Objectives: Gain a general understanding of what drives staff behavior during change. Successfully achieve objectives by managing the change and the people affected by it. Discover what a leader needs to do in resolving employee behavior issues. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.02 Technical Due Diligence Essentials Stephen Ballesty CFM, CCC, MRICS, FAIQS, Rider Levett Bucknall, Sydney Track: International Outlook Knowledge Level: Advanced Until recently many FMs disregarded technical due diligence and found risk assessment unnecessary in a constantly rising market. Now we are required to have a better understanding of the assets we acquire, hold or dispose. Facility managers not only have a vital role in maintaining asset values, but also in consistently conducting and/or managing periodic and ongoing due diligence audits. Developed in Australia, the Royal Institution of Chartered Surveyors’ new 2009 Technical Due Diligence Guidance Notes provides a best practice approach to reporting risk and quality issues for investors, developers, purchasers, vendors and managers of commercial and industrial facilities. Objectives: Gain an international perspective on risk and quality issues based on the Australian experience. Examine innovations in office building quality assessment and due diligence reporting. Acquire existing buildings solutions to enhance the quality and value of your facilities. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.03 Energy Management in Federal Facilities Jennifer Hazelman, General Services Administration, Kansas City, MO Track: Industries and Interests Knowledge Level: Intermediate Protecting the environment and conserving energy is an ever-growing federal priority. GSA’s energy management professionals can assist facility professionals in adhering to current energy legislation and policy. Review the many resources available through GSA, including energy audits, building commissioning services, training, billing management and oversight, energy choice analysis, resource efficiency management, water conservation services, metering and advanced metering, and innovative renewable energy systems and technology. Learn how agencies are using GSA to quickly and efficiently find solutions for their energy management needs. Objectives: Explore energy reduction goals in federal facilities. Learn about available energy management services. Discover GSA tools that can assist you in energy management. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.04 Automation Boot Camp 2009: Creating Value Through Innovation and Technology Bruce Forbes IFMA Fellow , ARCHIBUS, Inc. , Boston , MA Track: Benchmarking and Best Practices Knowledge Level: Basic Discover the benefits of creating and deploying technology-centric innovation and intuitive business transformation (IBT) environments within your organization in less than 30 days. Current and future trends based on world-class benchmarks and best practices for CAD, GIS, ERP, RFID, Web 2.0 and Web 3.0, CAFM,CMMS, BIM, EIM, IWMS, TIFM and other innovation/ technology-based offerings will be presented. Acquire skills that drive productivity and profitability, and apply cutting-edge business tools and concepts to meet and successfully address the high-level challenges you face. Return to your office empowered to make strategic and operational decisions about innovation, IBT and automation. Objectives: Achieve a can-do attitude toward creating business intelligence and analytic solutions with CAFM and IWM. Avoid pitfalls by learning how to interpret innovation and automation benchmarks and best practices. Learn how to work with an existing organization and effectively use outsourcing agents and consultants. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.05 FIRE!! Phyllis Meng CFM, IFMA Fellow, Los Angeles County Metropolitan Transportation A, Los Angeles, CA Track: Maintaining the Built Environment Knowledge Level: Basic Are you responsible for developing your organization’s emergency plan? Have you executed your plan in an actual emergency? Most facility professionals are faced with the task of developing an emergency plan, but are unsure of how to organize the vital components, including what is needed prior to the emergency and what procedures must be followed during the emergency. This session will answer these questions with graphic and detailed depictions of an emergency plan that was placed into action when the L.A. Metro high-rise headquarters experienced a fire. Objectives: Learn what an emergency preparedness plan contains. Discover how to test the emergency preparedness plan. Learn how to critique the plan to determine what went right and what needs improvement. Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 8, 2009 8:00AM - 9:00AM 1.06 Is There Life After FM? Guy Thatcher CMC, IFMA Fellow, Carroll Thatcher Planning Group, Ottawa, Can-ON Track: People Perspective Knowledge Level: Basic Many of us seek meaning in our lives beyond our daily professional and personal routines. Hear the story of one FM who set out on a quest of self-discovery. For five weeks in the spring of 2007, Guy Thatcher trekked the Camino de Santiago, an ancient pilgrimage route in northern Spain. On his journey, he discovered beauty, fatigue, despair and joy, and forged friendships with the welcoming people he met along the way. Following this extraordinary experience, he returned home with a renewed faith in the remarkable goodness of people. Based on his book, A Journey of Days, Relearning Life’s Lessons on the Camino de Santiago (available at the IFMA Bookstore in Orlando), this session may be the incentive you need to follow your dream. Objectives: Discover the restorative benefits of stepping outside of your daily routine. Gain motivation and inspiration to pursue a dream, goal or ambition. Benefit from the example of one man’s story of personal achievement and enrichment. Credits: 0.10 CEU; 1.00 LU Thursday, October 8, 2009 8:00AM - 9:00AM 1.07 Existing Buildings: A Look at How Green Building Technology and Best Practices Have Changed the Future of Building Retrofits Paul von Paumgartten, Johnson Controls, Inc., Milwaukee, WI Track: Trends and Innovation Knowledge Level: Intermediate Presented by ASBE In the 1990s, the U.S. Green Building Council gave sustainable building design and operations the platform needed to create true reform in the U.S. building industry. Since then, technology and best practices have evolved for new and existing building projects. Review how green building technology and best practices have progressed. Hear a case study comparing the first-ever LEED EB Platinum building certified in 2001 with the recent retrofit of Johnson Controls’ corporate headquarters, seeking LEED EB Platinum certification in 2009. Objectives: Discover how the retrofit of existing buildings has evolved. Learn what sustainable strategies have provided the most benefits and why they continue to be the best. Explore the newest sustainable technologies and practices available and implemented in 2009. Credits: 0.10 CEU; 1.00 LU Thursday, October 8, 2009 8:00AM - 9:00AM 1.08 Measuring the Intangibles of Workplace Performance Janet Pogue AIA, IIDA, LEED® AP Gensler’, Gensler, Washington, DC | Marilyn Heit, EnCana Oil & Gas (USA) Inc, Denver, CO Track: Benchmarking and Best Practices Knowledge Level: Intermediate In the knowledge economy, business success flows from intangibles such as ideas, information and expertise. Innovation, financial performance and employee engagement are today’s key measures of business performance. Gensler’s 2008 Workplace Survey uncovered new insights about work itself—how people work, the amount of time they spend in specific work modes and how critical each mode is to job performance. How can facility managers measure such intangible data to make sound facility or design decisions? The presenters will share research findings and project lessons learned to help facility managers better understand how work has changed and how they can apply this framework to assess their own facilities. Objectives: Understand how work has changed and how the workplace can impact business performance. Acquire a framework to assess your facilities and apply research to future projects. Link workplace performance to businessperformance, providing facility managers with metrics to share with senior management to change the dialogue from efficiency to effectiveness as measures of success. Credits: 0.10 CEU; 1.00 LU Thursday, October 8, 2009 8:00AM - 9:00AM 1.09 How to Build a Three-to-Five-Year Strategic Plan in the Public Sector During Rough Economic Times Jon Martens CFM, CFMJ, IFMA Fellow, County of Sonoma - California, Santa Rosa, CA | Steve Bartlet CFM, CFMJ, County of Sonoma - California, Santa Rosa, CA | Peter Anderson FMP, County of Sonoma - California, Santa Rosa, CA Track: Strategic Facility Planning Knowledge Level: Advanced The Facilities Operation Division of Sonoma County in California has achieved more than a 97% completion rate on its project management program, projecting more than a 90% completion rate of corrective work orders. Money is returned each year from the budget to the general fund. Gain valuable direction that can help you meet current objectives and beat future challenges. Acquire tips on budgeting, establishing performance measurements and creating a positive workforce that is focused on continuous improvement. Objectives: Create an effective strategic plan in a timely manner. Gain direction for thriving in challenging economic times. Learn how to successfully integrate your FM plan into your organization’s larger strategic plan. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.10 Status Quo and Trends Within FM in Europe: The Value Added by FM Alexander Redlein PhD, Department for Information and Facility Manageme, Vienna Track: International Outlook Knowledge Level: Basic Over the past four years, the Vienna University of Technology has conducted surveys among the largest buyers of facility services in several European countries, including The Netherlands, Germany, Austria, Hungary and Bulgaria. Review findings from these surveys in order to better understand the state of facility management in Europe, and discover new ways to approach energy efficiency, green building and compliance. Objectives: Learn about FM in Europe and compare/contrast trends and practices in the U.S. Explore lessons learned from a different point of view. Accquire new ideas and methods for managing facilities in a down economy. Credits: 0.10 CEU; 1.00 LU Thursday, October 8, 2009 8:00AM - 9:00AM 1.11 Active Management of Solid Waste Provides Maximum Diversion and Cost Benefit Sue Beets LEED AP, SBM Site Services LLC, McClellan, CA | Randy Van Winkle, SBM Site Services LLC., Fort Collins, CO Track: Sustainability Knowledge Level: Basic Building recycling is not only an environmental benefit, but also a financial gain. Whether you are just starting a new program or you simply want to improve an existing program, this session will demonstrate that through strategic process points (effective vendor management, data tracking, equipment and education), any building can reach stellar diversion rates. Hewlett Packard’s U.S. portfolio realized a 90.3% diversion and US$7 million cost savings in 2008. Acquire tools to build any solid waste program into a robust economic and environmental asset. Objectives: Understand the benefit of a robust tracking system for solid waste management. Learn key steps in successfully implementing a new or enhanced solid waste management program. Learn how to determine the actual cost/savings of a solid waste management program. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 8, 2009 8:00AM - 9:00AM 1.12 Technology & Tradition in Tandem: A New Workplace Evolution Carolyn Rickard-Brideau AIA, LEED AP, Little, Arlington, VA | Terry Moore AIA, LEED AP , Little , Charlotte , NC Track: Trends and Innovation Knowledge Level: Basic Generational evolution (the cultural differences between Millennials, Gen-X, Boomers and Traditionals), the explosion of technology and recent economic conditions have turned the concept of the workplace on its head. Companies are exploring the integration of new work environments, each with specific goals and drivers; and under these volatile economic conditions, this can spell victory or complete disaster for a company. Discover how advancements such as cloud computing, third places, agile work, alternative office strategies, and the future of biomechatronic augmentation are transforming corporate real estate and the physical work landscape. Objectives: Understand the changing face of the workplace in terms of generational evolution and technology. Learn how and why companies are evolving to embrace these changes. Explore case studies illustrating how advancements are transforming the workplace. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.01 China: The Next Big Opportunity for FM Philip Lo IFMA Fellow, Hon Fellow HKIF, Lexco Limited, Hong Kong | Qingxun Yu Hon Fellow HKIFM, Jumbo Chains Property Management Ltd., Beijing, China | Dr. Daniel C.W. HO Fellow HKIFM, The University of Hong Kong, Hong Kong, China Track: International Outlook Knowledge Level: Intermediate The 2008 Summer Olympic Games in Beijing drew all eyes on China. With the new Olympic venues, as well as many new facilities under construction, will China be able to apply proper FM practices in effectively managing these facilities? If so, will China present the next big opportunity for FM? Gain a first-hand perspective of the current state of FM in China, including the demand for FM know-how and expertise. This interactive session will address the potential risks and opportunities for FM in China, as well as the best methods for taking advantage of identified opportunities. Objectives: Gain an awareness of the current ▪ state of FM in China. Learn about the recently completed FM survey results in China. Understand the risks and pitfalls of participation in China’s FM market. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.02 You Want How Much for That Change Order? Managing Construction Costs in the Public Sector Mary Gauer CFM, IFMA Fellow, University of New Mexico, Albuquerque, NM | Lisa Cooley, Centennial Contractors Enterprises, Inc., Albuquerque, NM Track: Industries and Interests Knowledge Level: Basic Job order contracting is an effective tool for identifying initial construction costs and for managing change orders. Based on competitively procured unit prices, a job order contract can help owners get a handle on costs by itemizing every component of work and by adjusting the scope of work to match the available budget when necessary. Change orders are priced with the same method, avoiding the potential for overcharging. Two case studies from the University of New Mexico will demonstrate the opportunities for cost management as well as the performance-based results. Objectives: Review the components of a job order contact. Understand the value-driven approach from a client perspective. Learn how you can control construction costs and achieve superior results. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.03 Build a Useful Asset Management Plan to Support Enlightened Facilities Management Decisions James Whittaker P.E., CFM, FRICS, Facility Engineering Associates, P.C., Fairfax, VA | Daniel Geldermann P.E., CFM, Facility Engineering Associates, P.C., Fairfax, VA Track: Benchmarking and Best Practices Knowledge Level: Intermediate This session addresses a number of options available to facility managers as they pursue and develop an asset management plan tailored to their specific needs. Through case studies, attendees will see why certain types of assessments and asset management plans are better suited than others for a given organization type. Understand why condition assessments only provide a partial picture of needs for a portfolio’s asset management plan, and gain insight on how to apply an asset management plan to facility operations rather than relegating it to an honored place on a book shelf. Objectives: Understand various types of FCAs, limitations and how they contribute to asset management plans. Learn what comprises a sound asset management plan and how to use it for facility management. Discover the types of condition assessments and asset management plans that would best serve your organization. Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 8, 2009 9:30AM - 10:30AM 2.04 Ventilation, IAQ and Money Roger Morse AIA, Morse Zehnter Associates, Troy, NY Track: Maintaining the Built Environment Knowledge Level: Intermediate Presented by AIA The design of HVAC systems with excessive ventilation will increase in cost—equipment costs, operating costs, maintenance costs, and can even exacerbate problems such as mold. Learn about control measures that tie ventilation rates to actual occupancy of a building. Review the standard—ASHRAE 62.1, Ventilation Rates for Acceptable Indoor Air Quality—as well as the Indoor Air Quality (IAQ) Procedure, which bases ventilation rates on measurements of actual indoor pollution levels. Hear about the application of the ASHRAE IAQ procedure in buildings in South Florida and the savings that resulted. Objectives: Gain a better understanding of the ASHRAE IAQ standard. Learn about alternative methods for setting ventilation rates. Understand the benefits of setting optimal ventilation rates. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.05 Sustaining Sustainability: How to Create Long Term Sustainable Operations in Your Facility Bill Conley CFM, CFMJ, LEED AP, IFMA Fel, Pacific Care, Costa Mesa, CA | Laurie Gilmer P.E., CFM, LEED AP, Facility Engineering Associates, P.C., Santa Rosa, CA Track: Sustainability Knowledge Level: Intermediate Sustainability is not a fad; it’s a lifelong change to create a healthier environment. This session will cover the five core areas that contribute to sustainable operations: water efficiency, energy efficiency, sustainable purchasing, material handling and indoor environmental quality. Learn how to implement smart, effective sustainable initiatives that will facilitate continual measurement and improvement. Hear examples of strategies, initiatives and implementation measures from several facilities including VSP Vision Care and American University. Learn how to evaluate which measures make sense in order to maintain sustainable operations. Objectives: Learn how to evaluate and prioritize your sustainability objectives. Discover what works and what doesn't in each of the five core sustainability areas. Develop tools that will help you sustain your facility's sustainability goals. Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 8, 2009 9:30AM - 10:30AM 2.06 Begin With the End in Mind: Case Study Highlighting Early Involvement of FM Strategy in Construction Teena Shouse CFM, Facility Engineering Associates, P.C., Leawood, KS | Bud Jeffress, Kauffman Center for Performing Arts, Kansas City, MO Track: Strategic Facility Planning Knowledge Level: Intermediate Facility Engineering Associates (FEA) is developing a facility management program for the Kauffman Center for Performing Arts, currently under construction in Kansas City, Mo. The objective in developing this program during the construction phase is to ensure an integrated FM program by involving construction, design and FM operations throughout the entire project. FEA and the Kauffman Center developed a Balanced Scorecard (BSC) built on the mission and vision of the center. Thus far FEA’s most important success has been the creation of a road map that will guide expenditures, FM technology selection, organizational design and outsourcing/ out-tasking decisions. Hear about FEA’s progress in promoting accountability among all stakeholders and ensuring an extremely well-operated facility. Objectives: Learn how to integrate a balanced scorecard early in the FM strategy development. Understand the importance of developing multiple communication channels during construction. Explore strategic organization and technology development through best practices and inclusive partnering. Credits: 0.10 CEU; 1.00 LU ; HSW Thursday, October 8, 2009 9:30AM - 10:30AM 2.07 The Value of FM Credentialing Stormy Friday IFMA Fellow, The Friday Group , Annapolis , MD | Joe Havey RPA, FMA, SMA, LEED® AP, Havey Real Estate , Denver , CO Track: Benchmarking and Best Practices Knowledge Level: Intermediate Attend a workshop that explores the role of credentialing in the facility management profession, and how it can be used effectively to enhance your career. Review the common types of FM professional credentials, such as IFMA’s Facility Management Professional (FMP) and Certified Facility Manager® (CFM®); BOMI’s Facilities Management Administrator (FMA) and Systems Maintenance Administrator (SMA); and AFE’s Certified Plant Maintenance Manager (CPMM) and Certified Plant Supervisor (CPS). Learn about the requirements and qualifications necessary for achieving credentials, and explore the relevancy of industry and academic credentialing in a challenging economic environment. Objectives: Gain an awareness of the various types of professional FM credentials. Discover the value of professional credentialing in today’s economic environment. Understand the relationship between academic programs and FM credentialing. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.08 Creating Environments for Successful Interaction Nigel Oseland PhD, CPsychol, AMA Alexi Marmot Associates, London NW5 1RS | Alexi Marmot BArch, MArch, MCP, PhD, RAIA, Alexi Marmot Associates, London NW5 1RS Track: Trends and Innovation Knowledge Level: Intermediate Presented by BIFM Reducing costs and under-cutting competitors is an obvious response to our current economic conditions; however, innovation is the key to maintaining a competitive edge. The product of collaboration, invention and creativity, innovation must begin with interaction and knowledge sharing. Discover how to successfully promote and enhance interaction in the workplace. Methods are based on findings from a two-year applied research project partially funded by the U.K. government and sponsored in-kind by commercial organizations, several of which volunteered their offices and staff as reference sites. Research resulted in a calculator for determining meeting room numbers and sizes, design guidelines for interaction spaces, and guidance on the planning and etiquette of successful meetings. Objectives: Learn how to create and operate environments for successful interaction. Understand the drivers for interaction. Learn how to plan and host successful meetings. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.09 Trend-setting New California Sustainable Design Legislation: What All FM Leaders Need to Know David Alpert MBA, AIA, LEED A.P., HGA, San Francisco, CA Track: Sustainability Knowledge Level: Basic Facility design and operations are being dramatically impacted by the requirements of the California Green Building Standards Code (in effect Jan. 1, 2009). These statewide regulations have significance across the U.S., as other legislation is expected to follow. Review the new code and acquire information on the specific regulations. Learn about other trend-setting sustainable design legislation in California, including the Global Warming Solutions Act and the Smart Growth Bill, which is the first law in the U.S. to control greenhouse gas emissions by curbing sprawl at the local level. Acquire relevant professional insights from a facility manager leading a nationwide green buildings initiative, as well as an architect working with clients on major projects across California Objectives: Develop a working knowledge of the California Green Building Standards Code. Learn about the California Global Warming Solutions Act (AB32) and Smart Growth Bill (SB375). Gain an understanding of how these regulations impact facility design and operations. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.10 Facility Management Best Practices in the Military Services Eugene Hubbard PE, CFM, Naval Facilities Engineering Command, Washington, DC | Lance Coe Lieutenant Commander, Lieutenant Commander, Civil Engineer Corps, Meridian, MS | Steve Shoaf PE, CCC, HQ Air Force Civil Engineer Support Agency, Tyndall AFB, FL | John Slaughter PE, CFM, U. S. Coast Guard Yard, Pasadena, MD Track: Trends and Innovation Knowledge Level: Advanced Presented by SAME Managing more than 570,000 facilities valued at more than US$710 million, and 32 million acres of land, the U.S. Department of Defense (DOD) faces immense FM challenges; however, the U.S. military services are at the forefront of innovative facility management practices. Hear case studies from the Army, Navy and Air Force illustrating what they are doing to ensure efficient, effective management of their real property portfolios. Conducted as a panel discussion, the session will cover topics such as sustainability, energy conservation, environmental stewardship, facility maintenance and repair, facility operations, asset management and community master planning. Objectives: Identify FM issues and innovations used by the U.S. uniformed services. Apply innovations in place at military installations to your unique facility situation. Obtain points of contact within the uniformed services and public agencies to learn more. Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.11 Utilizing an FM & Marketing Corporate Sustainability Partnership to Increase Competitive Advantage Ralph Renne C.F.M., NetApp, Mountain View, CA | Julie O'Loughlin, Fenwick & West LLP, Mountain View, CA | Kelly Aaron LEED AP, NOVA Corp, Santa Clara, CA Track: Industries and Interests Knowledge Level: Intermediate Facility managers have the ability to make contributions that positively impact their companies and communities. Saving energy, reducing water consumption, enhancing recycling programs and other sustainable efforts reduce operating costs, while also preserving resources that benefit the surrounding community. Corporate responsibility is becoming a greater priority, and FMs are playing a larger role in positioning the company for competitive advantage by demonstrating thought leadership. Perspectives from marketing experts will provide guidelines, tips and suggestions to assist FMs in aligning objectives to the company vision, communicating their company vision and leading the effort to make a positive impact in their communities. Objectives: Explore the contributions that FMs can make to benefit both the company and the community. Discover how to communicate and align your FM contributions to enhance the corporate vision. Learn how to elevate the FM’s value to their company. Credits: 0.10 CEU; 1.00 LU Thursday, October 8, 2009 9:30AM - 10:30AM 2.12 The Green Workplace: Strategies and Lessons Learned Leigh Stringer LEED AP, HOK Advance Strategies, Washington, DC Track: Sustainability Knowledge Level: Basic Help the environment and the bottom line—learn how to integrate social responsibility and green thinking into the workplace. Review findings from interviews with more than 30 executives on how sustainable practices have been incorporated into their buildings and businesses. Topics that will be covered in-depth include: greening the organization; encouraging green behavior (policies and design that incite environmentally friendly actions); leveraging technology (for decision making, communication and measurement); greening operations; and the planning for the green workplace of the future. Acquire environmental strategies and actions that will have a long-term impact on buildings and in changing the way people live and work. Objectives: Examine ways to leverage technology and policies to encourage sustainable behavior. Assess key operational strategies for making a positive impact on the environment. Explore trends to look for in the green workplace of the future. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Thursday, October 8, 2009 9:30AM - 10:30AM 2.13 IFMA Foundation First Working Group Kent Miller FMP, The Groundskeeper, Las Vegas, NV | Kathryn Lopez CFM, CB Richard Ellis, San Leandro, CA | Pat Turnball MA, LEED AP, Kayhan International, Limited, Schaumburg, IL Track: Industries and Interests Knowledge Level: Basic Find out how you can support the IFMA Foundation at as a Chapter Ambassador, Regional Liaison, Chapter member or Council member. The Foundation First Working Group has been formed to focus on this community of stakeholders who, by their very nature, are deeply committed to the FM profession and the advancement of the Built Environment. The Stakeholders perspective is divided into three categories, 1. Advance the Profession by providing scholarships and grants to meet career development needs of practitioners. 2. Promote Research and Education with long-term perspectives. 3. Advance the stature and influence of the Foundation. The IFMA Foundation invests in the future of FM but did you know that 90% of the monies raised by IFMA chapters go to other charities? ‘Foundation First’ is a phrase to bring awareness to the Foundation. Objectives: Raise awareness of the Vision, Mission and Activities of the IFMA Foundation Engage IFMA Chapters and Councils in Foundation activities through our Chapter Ambassadors & Regional Liaisons Increase Chapter & Council giving to support IFMA Foundation Programs Credits: 0.10 CEU; 1.00 LU Handout: Thursday, October 8, 2009 3:30PM - 5:00PM 3.01 Global Facility Planning: Assure a Successful Outcome Peter Winters AIA, CFM, CFMJ, HOK, Dallas, TX | Isilay Civan BArch, MSc, PhD2, LEED® AP (, HOK, Dallas, TX Track: International Outlook Knowledge Level: Intermediate Through case studies and examples, attendees will examine the successes and failures of implementing global processes and standards for facility planning. Learn how to approach the subject of standardization within different cultures and business environments. Regulatory constraints imposed by different countries will be explained. Large-scale issues such as building circulation and occupancy issues will be discussed. Smaller-scale planning considerations such as furniture components will also be addressed. Discover how to capture the "spirit" of global process and planning standardization, while also maintaining regional sensitivity and relevance. Objectives: Learn how to develop global facility planning processes and standards that work. Develop a simple checklist to assure successful global facility planning objectives. Recognize and avoid problem areas that may lead to failure. Credits: 0.15 CEU; 1.50 LU Thursday, October 8, 2009 3:30PM - 4:45PM 3.02 Intelligent Benchmarking and Beyond: Getting Results is More Than Just Comparing Numbers Michel Theriault RPA (+ 18 year IFMA Member!), Strategic Advisor, Guelph, Can-ON Track: Benchmarking and Best Practices Knowledge Level: Intermediate Measuring results is the best way to improve what you are doing, and benchmarking is a form of measurement; yet benchmarking isn’t just about numbers. Treat benchmarking as the start to the process, not just a measurement exercise. Effectively compare the results, then dig deep to understand what you can do differently. Dig even deeper to learn what you need to do to change and improve. Learn how to truly make a difference in your organization. After all, no organization is the best at everything, and the same is true for yours. Objectives: Understand why benchmarking is just the beginning. Learn how to do comparisons effectively. Learn how to use benchmarking results to dig deeper, initiate change and improve results. Credits: 0.12 CEU; 1.25 LU Handout: Thursday, October 8, 2009 3:30PM - 4:45PM 3.03 A Hybrid Approach to Building Power: Add Flexibility and Sustainability to a Building Interior Joel Zwier AIA, Steelcase Inc., Grand Rapids, MI | Brian Patterson LC, Emerge Alliance - Chairm, Armstrong BPO, Lancaster, PA | Paul Savage, Nextek Power Systems, Detroit, MI | Paula Ziegenbein LC, Osram Sylvania, Danvers, MA Track: Trends and Innovation Knowledge Level: Advanced While the ways in which we use electricity have changed dramatically, the manner in which electricity is distributed for interior devices and control purposes remains largely unchanged since the beginning of the 20th century. Leaders involved in the design, construction and management of commercial buildings are working together to create an enabling infrastructure that future-proofs the workplace through the added use of DC power. The central feature of the solution is the selective and calable distribution of low-voltage DC power within common infrastructures already present in commercial interiors. It also embraces the trend toward using on-site alternative energy. Learn how this solution can have a positive impact on offices, labs, learning environments, hospitals, medical offices and retail facilities. Objectives: Explore trends in office work, lighting, building systems and a changing low-voltage model. Understand how low-voltage power distribution can add efficiency, flexibility and sustainability. Discover how a low-voltage distribution system embraces trends toward using on-site alternative energy. Credits: 0.12 CEU; 1.25 LU Thursday, October 8, 2009 3:30PM - 5:00PM 3.04 Surviving an OSHA Audit - Simple Strategies for Facility Managers David Casavant CFM, Authorized OSHA Trainer, Workplace Safety Awareness Council, Fort Meade, FL Track: Industries and Interests Knowledge Level: Intermediate Last year OSHA issued more than 40,000 citations for safety violations in the workplace. With a new U.S. administration in office promoting a greater focus on workplace safety, OSHA's authority will likely increase. Are you prepared for an OSHA audit? This session is a must for facility managers who want to be proactive in their safety programs. Learn how to prepare for and successfully conduct an OSHA safety audit. More importantly, by being prepared you'll provide a safer workplace for your employees! Objectives: Learn how to use the OSHA "compliance wheel" to become OSHA compliant. Gain an awareness of OSHA fines and citations. Learn what to say and what not to volunteer during an OSHA audit. Credits: 0.15 CEU; 1.50 LU ; HSW Thursday, October 8, 2009 3:30PM - 5:00PM 3.05 Dealing With Threatening Situations: How to Keep the Worst From Happening S. Patrick (Pat) King Expereinced manager, Certifi, Allegiance Security Group, LLC, Morrisville, NC | Willam Booth, Risk Management Associates, Raleigh, NC Track: People Perspective Knowledge Level: Basic After experiencing the worst first hand—an employee killed and a manager critically wounded in an incident of workplace violence the security and safety manager for a large plant/lab facility began a serious study of workplace violence and prevention. The findings revealed that the answer isn’t gates, guns and guards; but policies, procedures and practices. Share personal experiences and perspectives in this interactive session, and learn the ins and outs of a multi-layered, zero-tolerance prevention program. Review potential obstacles and discuss variations that must be considered to ensure that the actions you take are acceptable in your particular business environment. Examine the fastest growing segment of workplace violence: domestic violence. Discuss the level of responsive actions by businesses and the costs of not taking preventive measures. Objectives: Gain background information on workplace violence how it impacts business and people. Discuss options for an effective workplace violence prevention program. Explore alternative solutions when the proper action isn't obvious. Credits: 0.15 CEU; 1.50 LU Thursday, October 8, 2009 3:30PM - 4:45PM 3.06 Reducing Energy Costs: How one University realized drastic savings through an innovative control sys Mike DeFloria Continuing Education Provide, Eaton Corporation, Deerfield Beach, FL | Richard Seferian 30 years of building technol, Johnson Controls, Miramar, FL | Bryan Mehaffey, Ave Maria University, ave maria, FL Track: Sustainability Knowledge Level: Intermediate Presented by ASBE Review the traditional way universities operate each campus building system as a standalone entity with its own isolated lighting and power, building management, security/fire alarm, water, gas and IT systems. Discover how one university instituted a new wiring infrastructure to unify every building on campus to be managed as a single system, running over the same network. See how a single Ethernet cabling saved Ave Maria University more than US$1.5 million in building costs. Handling everything from the IT help desk to building maintenance with a single engineering staff, the university saves an additional US$350,000 in personnel costs and an estimated US$600,000 in energy costs each year. Objectives: Review the control systems traditionally used in campus buildings. Learn about a revolutionary technology implemented on one campus that connected every building. Realize the dramatic energy reduction and cost savings one university experienced from this technology. Credits: 0.12 CEU; 1.25 LU Thursday, October 8, 2009 3:30PM - 5:00PM 3.07 Exploring the Distributed Workplace: These Are Not Your Parents’ Telework Programs! Joel Ratekin, Ratekin Consulting, Mechanicsville, VA | Angie Earlywine, HOK Advance Strategies, St. Louis, MO Track: Benchmarking and Best Practices Knowledge Level: Intermediate Powerful workplace solutions happen when progressive business leaders implement innovative workplace strategies. Explore highlights from a year-long IFMA research study on distributed work, and hear how workplace solutions address the emerging workforce, sustainability, productivity and budget. Speakers will share how 10 major corporations developed and deployed distributed work programs, what drivers led their workplace strategies and the lessons learned along the way. Learn about key distributed work program goals, drivers, success factors and stumbling blocks. Objectives: Explore the variations and trends in distributed work strategies. Identify ways to maximize real estate using innovative workplace strategies. Understand the importance of leadership support and change management strategies. Credits: 0.15 CEU; 1.50 LU Thursday, October 8, 2009 3:30PM - 5:00PM 3.08 FM Technology Users Forum Peter Kimmel AIA, IFMA Fellow, FMLink, Bethesda, MD | Rod Stevens AIA, IFMA Fellow, LEED AP, Pioneer Hi-Bred International, Inc., Johnston, IA Track: Trends and Innovation Knowledge Level: Intermediate Now in its 18th year, this popular forum is an opportunity for facility managers to share ideas and experiences about how automation is being used in managing facilities. Areas of discussion include: IWMS, CAFM, CMMS, energy management, building automation systems, Web-based FM, sharing data, data standards and benchmarking, and PDAs and handhelds. This session is dynamic the subject matter is different each year, as the technology in this highly active area is constantly changing! Objectives: Understand what works and doesn't for today's various FM technologies. See how Web-based technologies are being used to share data both inside and outside of companies. Apply techniques learned by others in making technology work and keeping costs down. Credits: 0.15 CEU; 1.50 LU Handout: Thursday, October 8, 2009 3:30PM - 5:00PM 3.09 Evaluating the Sustainability of Green Products Tim Cole Chairman-Elect for USGBC, Forbo Linoleum Inc., Hazleton, PA | Gary Jakubcin LCACP, Owens Corning, Granville, OH | Karen Lynn, Eaton Corporation, Cleveland, OH | Aaron Ites, KONE, Moline, IL | Steve McGuire, Philips Lighting, Somerset, NJ | Daniel Daggett PhD, JohnsonDiversey, Inc., Sturevant, WI Track: Sustainability Knowledge Level: Intermediate Presented by ASBE Learn how to streamline the process of sustainable product development and evaluation by understanding the most important metrics and/or processes. Hear ideas on how to best assess the entire life cycle of a product from the manufacturing process to end of use (recycling or disposal), as well as what questions to ask of manufacturers based on your customer’s goals and the facility’s purpose. An expert in multiple-attribute certification will serve as moderator, joined by major building product manufacturers who will take questions about their industries and the sustainable practices their products impact. Objectives: Learn how to streamline the process of sustainable product development and evaluation. Understand how to best assess the entire life cycle of a product. Discover what questions to ask of manufacturers based on customer goals and facility needs. Credits: 0.15 CEU; 1.50 LU ; HSW Handout: Thursday, October 8, 2009 3:30PM - 4:45PM 3.10 From Classroom to Board Room: Attract, Develop & Retain FM Talent through University Partnerships. Jessica Beers, Facility Management Solutions | Nicholas Gillen BS Facilities Management (Fe, UGL Unicco, Ogden, UT | Greg Lovely, Carroll Graduate School of Management at Boston , Brighton, MA Track: People Perspective Knowledge Level: Intermediate The demand for top talent that will enable innovation and growth is a requirement in every company and industry around the world. As generations shift and the pool of available talent shrinks, all industries must be able to attract, develop and retain talented employees. Companies will compete for these key resources. Explore innovative programs for attracting the best talent to the facility management profession. Learn how to develop great people and strengthen the succession plan option. Discover how to leverage universities with internships and MBA programs; and learn how to shift operations and corporate cultures to be more attractive to the Millennials (Gen Y). Acquire a toolkit to assess your organization and create a talent program. Objectives: Understand current workforce trends and issues. Recognize how a long-term talent strategy can impact your company. Gain best practices in developing talent programs and university partnerships. Credits: 0.12 CEU; 1.25 LU Thursday, October 8, 2009 3:30PM - 5:00PM 3.11 Ignite Your Innovation! Meredith Thatcher IFMA Fellow, CFM, Carroll Thatcher Planning Group, Ottawa, Can-ON | Tanya Irvine CFM, Registered Interior Des, Carroll Thatcher Planning Group, Ottawa, Can-ON Track: Trends and Innovation Knowledge Level: Intermediate No matter your role or level of contribution within your organization, innovative thinking is essential; however, innovation is not enough—you must also learn how to communicate your ideas. This session presents knowledge and tools to help you become more innovative, plus guidelines for developing your personal brand and realizing your innovative spark. Boost your ability to be a pivotal contributor on any team. Stand out and your organization prospers. See why innovation is so essential right now. Learn how to define and expand your own innovation network and take away your personalized blueprint to kick-start your new and innovative plan. Objectives: Learn how to think more creatively and experience the process of innovation. Understand what blocks and what enhances innovation. Leave with your personal innovation blueprint. Credits: 0.12 CEU; 1.25 LU Handout: Thursday, October 8, 2009 3:30PM - 4:45PM 3.12 Dashboards 101 Alana Dunoff, AFD Facility Planning, Lafayette Hill, PA Track: Benchmarking and Best Practices Knowledge Level: Basic The dashboard on your car is designed to give you quick information data that helps you make immediate decisions to safely navigate your car. A dashboard document utilizes the same principles. It is essentially a streamlined method for looking at your information, data and metrics so that they can help you make smarter strategic and tactical decisions. The dashboard document is a dynamic business tool that speaks the language of senior management. Learn how to keep your FM team organized and focused by creating a dashboard document that meets your unique needs. Objectives: Understand the concept and value of dashboard documents. Learn how to create a dashboard by identifying goals, selecting data and utilizing simple software. Integrate a dashboard into your daily operations. Handout: Thursday, October 8, 2009 3:30PM - 4:30PM 3.13 Maximizing Your IFMA Membership Shari Epstein, IFMA | Cathy Pavick, IFMA | Jeff Tafel CAE, IFMA | Barbara Zlatnik, IFMA Track: People Perspective Knowledge Level: All Knowledge Levels Whether you are new to IFMA or been a member for a while, chances are you not aware of all of the benefits your membership provides. Join representatives from IFMA’s membership, research, council and education departments to learn how to access valuable member benefits such as chapter and council networking, education and career development, industry information and more. Friday, October 9, 2009 8:00AM - 9:00AM 4.01 Two Shades of Green: Balancing Sustainability and Savings Patrick Okamura CFM, CSS, CIAQM, LEED AP, General Dynamics, Scottsdale, AZ | Michael Schley IFMA Fellow and founder of F, FM:Systems, Raleigh, NC Track: Sustainability Knowledge Level: Intermediate Sustainable facility management helps organizations meet the pressing financial needs of the present without compromising the environmental quality of the future. After completing its first LEED certification in 2005, General Dynamics reconfigured the company’s current facility management system to implement a computeraided facility management system to document sustainability efforts to meet cost savings and cost avoidance goals. Discover how you can use facility management technology to balance sustainability and cost savings. Objectives: Learn how to make facility improvements without a large, up-front capital investment. Discover how a CAFM system can aid in obtaining LEED certification. Understand how sustainable FM can save your organization and preserve the environment. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 8:00AM - 9:00AM 4.02 Negotiating the Mail Room Outsourcing:Procurement, Selection and Transition: Two Solutions Diane MacKnight CFM, IFMA Fellow, FRICS, MacKnight Associates, Arlington,, VA | Sharon Kinsman CFM, Chapter Leader, National Association of Broadcasters, Washington, DC | Eric Korsvall, The Heritage Foundation, Washington, DC Track: Industries and Interests Knowledge Level: Basic Gain insight from two very different mail/reprographics strategic sourcing activities that were conducted at the National Association of Broadcasters and the Heritage Foundation. Each followed a structured sourcing approach with a request for proposal and careful evaluation of supplier qualifications. Understand how different outsourcing approaches craft different solutions. Objectives: Learn about sourcing strategies for mail/ reprographics services. Understand how to customize mail/reprographic services contracts. Gain in-depth knowledge on two different outsourcing strategies. Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 9, 2009 8:00AM - 9:00AM 4.03 Helping Facility Managers Take the Guesswork Out of the Cleaning and Services Equation Jim Peduto Esq., CBSE, American Institute of Cleaning Sciences (AICS), Johnson City, NY Track: Benchmarking and Best Practices Knowledge Level: Basic ISSA has created a valuable tool to help identify the key elements of a well-managed and customer-focused contract cleaning operation. Learn how to use the Cleaning Industry Management Standard as a "pre-qualification" tool to help ensure that your cleaning organization is managed in a professional mannner and is dedicated to delivering quality services. Discover how the standard's key elements can be used as a tool for benchmarking, evaluating and improving operations. Objectives: Learn about the five cornerstones of effectively managed service organizations. Discover how to implement CIMS in order to increase the odds of outsourcing success. Use the standard to assess service providers and/or improve internal performance. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 8:00AM - 9:00AM 4.04 Using a Room-by-Room Approach to Energy Curtailment and Greening at BAE Systems Sean Delehanty, BAE Systems, Greenlawn, NY | Christopher Hodges P.E., CFM, LEED AP, IFMA Fel, Facility Engineering Associates, P.C., Fairfax, VA Track: Sustainability Knowledge Level: Intermediate Through a comprehensive beta test site in Greenlawn, N.Y., BAE Systems launched an assessment program that has led to a 30% reduction in utilities consumption. Half of this 30% was achieved by implementing unique utility cost takeout (UCT) strategies. Using the LEED EB program as a guide, BAE has expanded this approach to other categories such as water consumption, materials, resources and indoor environmental quality. Objectives: Learn traditional approaches for energy curtailment and greening initiatives. Discover the room-by-room UCT approach, its cost advantages and how to implement it. Determine how to gain support for a comprehensive greening program. Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 9, 2009 8:00AM - 9:00AM 4.05 Understanding our Circle of Influence with our Clients, Vendors and Executive Management Eric Conrad Managing Director at CBRE---, E&D Holdings, Rexburg, ID Track: People Perspective Knowledge Level: Basic Understanding your circle of influence is a powerful way to manage your daily affairs at work and at home. Through this interactive and humorous presentation you will discover how to deal with clients, vendors and executive management in ways never before imagined. Gain insight on how to succeed and have fun as a facility professional from an FM professional who has held senior facility leadership positions at three Fortune 500 companies. Objectives: Understand the difference between circle of influence and circle of concern. Find out why we as FMs do what we do, when we do it. Determine the best communication skills, both verbal and written, for your audience. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 8:00AM - 9:00AM 4.06 Arizona State University Turns into a Measured, Outsourced, Optimal University Dean Kashiwagi Professor, Researcher, FM Gr, Arizona State University, PBSRG, Tempe, AZ Track: Trends and Innovation Knowledge Level: Advanced For the past three years, Arizona State University (ASU) services and procurement groups have turned the university into a futuristic model of measurements, accountability, optimized structure and a seamless unit with high-performance vendors resulting in an investment of more than $100 million to the university. ASU has achieved results that have only been talked about. Review the case study in detail, and learn the mechanism for achieving the same results. Objectives: Hear about the changes the facility manager made in the delivery of projects. Learn how to create dominant information to minimize risk and assign accountability. See results when the vendors do what they are supposed to do. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 8:00AM - 9:00AM 4.07 Key Elements of Successful International Cooperation between FM practitioners, Educators & Students Ir. J.G. (Jaap) Wijnja CFM, Hanze University Groningen, University of Applie, Groningen | Brenda Groen , Saxion University of Applied Sciences, Deventer Track: Trends and Innovation Knowledge Level: Advanced Discover why it is vital for the facility management profession as a whole to work closely with FM education and research. Schools and educators need both students and industry insight to develop and sustain successful research programs. The focus of this session will be on maximizing mutual benefits of all three stakeholders, while delivering a new generation of competent facility managers. Objectives: Discuss new methods of cooperation between education, practice and research. Hear interests and opportunities concerning all three stakeholders. Determine the critical success factors to make such close cooperation work. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 8:00AM - 9:00AM 4.08 A Case Study of Success: SCAN Health's Implementation of an Alternative Workplace Program James Ware Ph.D., Workd Design Collaborative, Berkeley, CA | Diane Coles MCR, Secretary corproate Rea, SCAN Health, Long Beach, CA | Richard Grunberg 15 sales and marekting in hi, Home 2 Office Technologies, San Diego, CA Track: Trends and Innovation Knowledge Level: Advanced Understand the value of managing a company’s human resources, technology and real estate assets in an integrated fashion through SCAN Health Plan’s alternative workplace program, The AWESOME Project. Learn about the design and program options that freed the company from the constraint of high-cost, environmentally unfriendly locations, increased employee productivity and promised a 40%+ return on investment. Objectives: Positively align the facility/real estate strategy with the corporate vision. Discover how to sell your workplace strategy to the C-suite. Understand how FM, HR and IT can work together to positively impact the bottom line. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 8:00AM - 9:00AM 4.09 From Green to Black-and-White: The International Energy Conservation Code F. Joshua Millman AIA, NCARB, Facilities Planners + Architects, Inc., Harrisburg, PA Track: Trends and Innovation Knowledge Level: Intermediate With growing focus on the construction of new and existing green buildings in the U.S., the requirements of the International Energy Conservation Code may be overshadowed by LEED requirements. Following the IECC can deliver many of the points required for LEED certifications, but designs seeking LEED certification must also be tempered to meet the IECC. Discover why you can expect LEED energy requirements and IECC to meld into a nationally accepted code. Objectives: Understand the effects of IECC on construction and operations. Appreciate how IECC and LEED are balanced to achieve permits, certification and energy cost savings. Identify the 2009 IECC changes and how future revisions will transform LEED to building code. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 8:00AM - 9:00AM 4.10 Optimizing Performance Metrics for Large Portfolio Owned and Leased Assets Andy Fuhrman, Cisco Smart+Connected Communities, Santa Cruz, CA | Geri Hart, United States Airforce, Tinker AFB, OK Track: Trends and Innovation Knowledge Level: Intermediate Presented by OSCRE Standards created by members of the Open Standards Consortium for Real Estate, in conjunction with the Unified IFMA/BOMA Floor Area Measurement Standard, enabled the U.S. Air Force to accurately develop key performance metrics and workplace strategies to optimize building and floor space utilization. Hear about the Air Force’s goal to optimize their assets and positively impact the local economy. Objectives: Understand the drivers behind the mandate to utilize existing private sector standards. Learn how the U.S. Air Force implemented IFMA/BOMA and OSCRE standards to improve operational performance. Gain awareness of OSCRE’s mission, value of adopting current standards and how you can participate in development of future standards. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 8:00AM - 9:00AM 4.11 I-Incorporated: Managing Your Career in Uncertain Times Roger Peterson, ARAMARK Corporation, Philadelphia, PA | Tiffany Esposito, ARAMARK, Philadelphia, PA Track: People Perspective Knowledge Level: Intermediate ncertain economic times create uncertain career situations for many of us. I-Incorporated is an engaging session designed to assist facility management professionals in their efforts to effectively manage their careers and the development of their teams. Through a combination of interactive discussions and pertinent examples, attendees will acquire a collection of professional development resources to make a sound investment in their careers. Objectives: Determine a beneficial career path and develop a plan for investing in your career. Utilize resources for developing your capabilities and competencies. Learn to navigate industry opportunities for marketing your capabilities. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 8:00AM - 9:00AM 4.12 Valuing Freedom over High Levels of Access Control Anthony Gentile Presides over ISS' Global Se, ISS Security Services, Marlton, NJ Track: Strategic Facility Planning Knowledge Level: Basic Soft targets, by definition, are unarmed, undefended targets by which minimal levels of access control measures are utilized. Securing public facilities from soft targets continues to be a top priority for facility management professionals. Venues such as hotels, educational facilities, shopping malls, movie theaters and sports arenas are locations that continue to lend themselves to elevated levels of exposure. Learn how to best protect high-exposure facilities without overrestricting the general public. Objectives: Define and describe the differences between hard and soft targets. Hear recommendations about the protection of public spaces and social institutions. Learn about how others use a see something, say something program to enhance their security programs. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 9:30AM - 10:30AM 5.01 Using Data to Effectively Drive Sustainability Across Real Estate Portfolios Susan Cunningham LEED AP, BA/BS in Mechanical, Gensler, Washington, DC | Allan Skodowski LEED AP, Certificates in Ene, Transwestern Sustainability Services, Milwaukee, WI Track: Sustainability Knowledge Level: Intermediate In today’s marketplace, understanding, communicating and acting on sustainable building performance are critical to optimizing value. This session will highlight tools and approaches to the ongoing evaluation of building sustainability and benchmarking performance across and within portfolios of owned, operated or leased space. Hear benchmarking results and data management approaches to strengthen building operations and portfolio strategies. Objectives: Hear case studies of effective facility management sustainability initiatives. Learn how to begin a LEED existing buildings operations and maintenance process. Acquire strategies to support sustainability improvements in building management. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 9:30AM - 10:30AM 5.02 Climate Change and Facility Management - Pressures and Measures Lionel Prodgers FBIFM, FIoD, Agent4FM, London Track: Sustainability Knowledge Level: Intermediate This session connects facility management to the macroeconomic and social challenges arising from climate change, placing the role and responsibility of facility managers into an important conservation and social context. The details and illustrations included go beyond the familiar energy efficiency issues by demonstrating how to optimize scarce resources by changing behavioral patterns and operational traditions. The role of the facility manager has never before been so important. Objectives: Understand the relevance of facility management practices and climate change. Gain insight into likely future trends that will impact FM activities. Discover how an individual facility manager can make a difference. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 9:30AM - 10:30AM 5.03 Economic Impacts on Design and the Workplace Mark Gribbons, IA Interior Architects, Seattle, WA | Len Pilon, The Granger Group, Wyoming, MI Track: Benchmarking and Best Practices Knowledge Level: Intermediate How is the economy impacting the workplace? In uncertain times, companies are looking to position real estate holdings so that they serve as an asset, not a liability. They are also looking to minimize exposure to potential risk. Learn why companies are considering alternative officing solutions and portfolio consolidations. Objectives: Acquire tips for successful alternative officing and portfolio consolidation. Develop an integrated business strategy and change management implementation. Discover how to gain employee participation and buy-in. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Friday, October 9, 2009 9:30AM - 10:30AM 5.04 Prioritizing Functionally diverse and/or geographically dispersed facility upgrades Benjamin Goudy CFM, , Colorado Springs, CO Track: Maintaining the Built Environment Knowledge Level: Intermediate Determining how to prioritize facility upgrades or renovations can be relatively simple when all decision makers have the same view of a well-maintained facility; however, when pitting the needs of your site against the needs of a site you have never been to, how do you decide? This can become increasingly difficult if you are comparing the need to upgrade totally different systems in different geographic locations. Discover a straight-forward, minimally subjective approach to resolving this dilemma. Objectives: Understand your company’s and/or customer's requirements. Learn how your team supports those requirements. Discover a simple, proactive approach to better meet those requirements. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 9:30AM - 10:30AM 5.05 Get in the Game: Using Blogging to Better Communicate, Coordinate and Collaborate Coordinate and Collaborate Jeffery Campbell Ph. D., IFMA Fellow, Brigham Young University, Provo, UT Track: Trends and Innovation Knowledge Level: Intermediate Smart facility managers will use blogging to better communicate with their stakeholders. The end result is improved relationships and happier customers. This new technology is a must for busy professionals. Learn what blogging is, how it works and the easy steps to creating a blog in minutes. Objectives: Understand the power of blogging. Discover how blogging can be an important tool for facility managers. Learn how to create a blog in minutes and begin posting content and pictures. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 9:30AM - 10:30AM 5.06 Sustainable Energy Solutions for Facility Managers: One-off and Small wind projects Dr. Pramod Jain Ph.D., Mechanical Engineerin, Wind Energy Consulting & Contracting, Inc., Jacksonville, FL Track: Sustainability Knowledge Level: Basic A one-off or small wind project is primarily used to provide power for internal consumption. A single wind turbine application is an economically viable and cost-effective solution for a variety of facilities. Discover the reasons for a better return on your investment in one-off and small distributed energy wind projects as you analyze the four phases of implementation. Objectives: Discover the return on your investment of a one-off or small wind project. Hear about the benefits of one-off and small distributed wind projects versus wind farms. Learn the methodologies to analyze the four phases of a wind project. Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 9, 2009 9:30AM - 10:30AM 5.07 Enhancing Credibility of the Facilities Organization Judie Cooper, Smithsonian Institution, Washington, DC Track: People Perspective Knowledge Level: Intermediate Learn how the Smithsonian Institution’s Office of Facilities Management and Reliability developed a strategic plan to implement and prioritize strategies and initiatives that support improved organizational performance. Find out how to leverage your time, expertise, knowledge and dollars to improve technical and interpersonal skills. Learn how to work smarter and control costs, while also maximizing results. Objectives: Gain strategies for gaining credibility at your facility. Learn how to create a strategic plan that translates into organizational performance. Discover why investing in professional development initiatives improves organizational performance. Credits: 0.10 CEU; 1.00 LU Handout: Friday, October 9, 2009 9:30AM - 10:30AM 5.08 Workplace Design: The Foundation of a Successful Customer Value Chain. Margaret Serrato PhD, MBA, AIA, ASID, LEED AP, Herman Miller Inc., Atlanta, GA Track: Strategic Facility Planning Knowledge Level: Basic Business managers and researchers have long understood the link between satisfied, loyal, productive employees and equally satisfied customers. Learn how employee workplace design and layout contributes to this critical value chain. Discover the vital link between employee attitudes and the customer's perception of value that can lead to loyal customers and repeat business. Objectives: Understand the customer value chain concept. Discover the role of workplace design in the customer value chain. Understand methods for analyzing and restructuring workplaces to increase customer value. Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 9, 2009 9:30AM - 10:30AM 5.09 Broker Reveals All! Get the scoop on how the commercial real estate game works from an insider. Brian Woolsey BA in Finance, University of, Colliers International, Minneapolis, MN | Frank Sherwood BS in Engineering, MBA in Fi, Colliers International, Minneapolis, MN Track: Benchmarking and Best Practices Knowledge Level: Intermediate If you have ever second-guessed a real estate deal you’ve completed, wondered whether you were paying too much for a professional real estate service, or were curious about how commercial real estate brokers negotiate, this is the session for you. Hear the revealing 10-step process for making great real estate deals. Objectives: Learn to successfully manage a commercial real estate transaction. Discover how to negotiate like a pro. Get more for less by understanding how real estate companies price their services. Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 9:30AM - 10:30AM 5.10 Indoor Environmental Quality: Designing Healthier Interiors: A Discussion of the complex and misunde Richard Murlin AIA, USG, Charlotte, NC | Charlie Byers Ph.D, CIH, USG, Chicago, IL Track: Sustainability Knowledge Level: Intermediate Presented by ASBE Take an in-depth look into the complex and misunderstood topic of indoor environmental quality with an emphasis on IAQ and its impact on occupants. Learn the definitions of IEQ and IAQ, the issues surrounding these topics and the results of poor air quality in interior spaces. Discuss the IEQ test methods and review testing of building materials to meet newer, more stringent industry standards. Objectives: Understand VOC emissions versus VOC content, IEQ test methods and the differences between various VOC testing methods of building materials. Gain insight into IEQ industry standards and the trade-off involved in selecting interior finish. Learn how to specify cleaner interiors by reducing air pollutants such as VOCs and formaldehyde emissions from building materials. Credits: 0.10 CEU; 1.00 LU ; HSW Friday, October 9, 2009 9:30AM - 10:30AM 5.11 Green Flash: LEED Projects in Record Time and Related Strategies for Success Mindy Glover, Rio Tinto, Greenwood Village, CO | Megan Walsh Master's Degree in Facilitie, Catalyst Planning Group, Englewood, CO Track: Benchmarking and Best Practices Knowledge Level: Intermediate Rio Tinto Minerals developed a sustainable, LEEDcertified space for both office and laboratory use, and had to do so within the constraints of a project schedule of approximately 14 weeks from schematic design to move-in. The strategies developed and implemented in order to deal with the many challenges associated with this type of project are relevant to any fast-track corporate relocation project, especially those with the added challenge of the development and execution of a sustainable design and/or LEED certification. Objectives: Hear a case study on a fast-track LEED corporate relocation project. Develop the tools and strategies needed to relate to a fast-track LEED corporate relocation. Apply project management strategies to successfully complete similar tasks. Credits: 0.10 CEU; 1.00 LU ; HSW Handout: Friday, October 9, 2009 9:30AM - 10:30AM 5.12 The Swine Flu Pandemic: Urban Myths And Real Solutions For Your Facility Larry Riley OSHA Trainer, Workplace Safety Awareness Council, Saint Lucie, FL | David Casavant CFM, Authorized OSHA Trainer, Workplace Safety Awareness Council, Fort Meade, FL Track: Benchmarking and Best Practices Knowledge Level: All Knowledge Levels Learn the facts about swine flu (H1N1) and learn to dismiss the many “urban myths” that surround this pandemic. This presentation will discuss the proactive steps you can take to protect employees, property and profits via a business continuity plan. We’ll also discuss often overlooked areas such as facility cleaning, mechanical systems, cafeterias and restrooms. Regardless of the emergency, this session and its continuity plan will keep your business viable. Objectives: Learn pandemic history, triggers and actions Understand the importance of local, state & federal health agencies Learn hierarchy of Control as a method to reduce exposure Credits: 0.10 CEU; 1.00 LU Friday, October 9, 2009 11:00AM - 1:00PM 6.01 Introduction to the World of Grants for Facility Managers in the Public Sector Donna Gora, City of Orlando, Orlando, FL Track: Industries and Interests Knowledge Level: Grants can help fill holes in your operating budget, but they come with lots of “strings” that can sometimes make the whole process of applying for and managing grants a real challenge. Being knowledgeable about grants and how to find and win them can help a facility manager subsidize deferred maintenance and capital renewal projects. Objectives: Understand what is a grant How to find, write and get them How to manage them Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.02 Managing Change in Turbulent Times: Creating a Sense of Urgency to Leverage the Power of Place Diane Stegmeier, Stegmeier Consulting Group Track: Industries and Interests Knowledge Level: All Knowledge Levels In an uncertain economy, elevating the credibility of facility management’s role is a top priority. FMs must be positioned as strategic business partners. The best way to accomplish this is by demonstrating a workplace strategy to the C-Suite that can improve workforce productivity, contribute to the success of employee attraction and retention initiatives, and lay the foundation for work-life balance programs, all at a fraction of the cost of maintaining a 1:1 ratio of worker to workspace. Learn how to develop a compelling business case for workplace change, and create a sense of urgency among business leaders to not only support the workplace strategy, but also commit to holding individuals accountable for the appropriate use of the new workplace environment. Objectives: Learn about alternative workplace, shared workspace and other strategies that can improve workforce productivity. Learn how to gain operational control beyond facility inventory data via workspace utilization analysis. Discover what it takes to operate holistically and serve the organization more proactively as a strategic business partner. Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.03 Transitioning From Full-Time Employee to Consultant Barbara Jo Kane CFM, Kane Consulting, El Segundo, CA | Anita Ciminesi FMP, CFM2, Lake Elsinore, CA | Mike Liddle CFM, Business & Facilities LLP, Maidenhead | Tim O'Malley CFM, CFMJ, CPSI, The O'Malley Group, LLC, Phoenix, AZ Track: Industries and Interests Knowledge Level: All Knowledge Levels As the economy continues to present business challenges such as downsizing, reorganizing or simply closing up shop, and with unemployment rates at a record high, learning what alternatives to full-time employment are available is a necessity. This session will present views from a variety of panelists on how to move into the role of a consultant after spending a lifetime in the corporate environment. Objectives: Assess whether consultant work is a good fit for you Gain essential tips for getting started in the consulting world Learn how to grow your consulting business and stay connected Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.04 Facility Management Benchmarking Business Value Todd Wilkening, Ridgeview Medical Center, Waconia, MN Track: Industries and Interests Knowledge Level: All Knowledge Levels Health care is a business, which requires money to provide patient care. Hospitals around the U.S. are adopting “lean” processes to maximize their financial performance, while omitting needless waste and improving outcomes. Facility managers will need to embrace the concept of doing more with less and reduce their organizations’ carbon footprint. Based on the “Operations and Maintenance Benchmarks Survey Healthcare Facilities” and in partnership with IFMA & ASHE, this session will provide you with tips for demonstrating your value and effect on the bottom line. Gain substantial influence with the C-Suite to achieve the goals of facility management, as well as the business of health care. Objectives: Learn how to speak in terms of cost-per-patient days, patient bed, ROI, cash flow and TVM. Elevate your role as a key business ally to the C-Suite. Discover how successful application of these tips will make the difference. Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.05 Zero Energy Buildings: The Future of the Built Environment Larry Eisenberg, Los Angeles Commuity College District (LACCD), Los Angeles, CA Track: Industries and Interests Knowledge Level: All Knowledge Levels The Los Angeles Community College District (LACCD), the largest community college district in the U.S., is currently implementing a comprehensive strategic plan to achieve climate neutrality by 2010. Through the use of cutting-edge renewable energy generation and energy storage technology, the LACCD will be supported 100% by non-carbon-based energy. The LACCD is also planning to build 50 new zero energy buildings. Discover the elements necessary to create a zero energy building, and learn how renewable energy elements can be added for no extra capital cost. Objectives: Review the building elements necessary to create a zero energy building. Learn about the financial mechanics involved in providing renewable energy for no capital cost. Discover a way to move toward climate neutrality through the use of renewable resources and energy storage. Credits: 0.20 CEU; 2.00 LU ; HSW Friday, October 9, 2009 11:00AM - 1:00PM 6.06 Technology and its Impact in IFMA’s CFM Competencies Geoff Williams, Seawood Solutions & Services Inc., Thornhill, ON | Kevin Janus CFM, CPMP, Facilities Solutions Group, LLC | Chris Keller, Facilities Solutions Group, LLC | Ted Ritter LEED AP, Verdecom, Tempe, AZ Track: Industries and Interests Knowledge Level: All Knowledge Levels IFMA’s Information Technology Council will host a panel discussion addressing the facility management core competencies. Review how each of the competencies is being influenced and impacted by technology, and discover which tools, skills and advancements are essential to a facility manager’s daily responsibilities. Objectives: Understand how technology influences an FM’s competency-based processes. Discover what specifics you need a working knowledge of in order to maintain operations. Gain an awareness of technological advancements that impact the workplace. Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.07 2009 - 2010 Economic Forecast John Wells, Interface Americas, LaGrange, GA Track: Industries and Interests Knowledge Level: All Knowledge Levels Manufacturing Council [Information on this session will be available on site] Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.08 Online Fraud: The Fleecing of Populace Jeff Lanza, The Lanza Group, Mission, KS Track: Industries and Interests Knowledge Level: All Knowledge Levels Cyber criminals represent one the most significant challenges facing law enforcement. Most online crime is the result of opportunity presented to the cyber crooks by a vulnerable victim. Increase your ability to detect and prevent online crime, and help protect yourself and your company from this growing threat. Review examples of emerging trends in online fraud, identity theft and other computer-related crimes including attacks on social networking sites. Objectives: Identify ways in which cyber criminals victimize people and organizations. Acquire personal and corporate practices to help prevent online crime. Take specific actions to identity thieves and prevent being victimized by cyber crooks. Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.09 The Role of the Facility Manager in Attaining and Maintaining AAALAC Accreditation David Kaye, Facilities Management Solutions, LLC, Frederick, MD Track: Industries and Interests Knowledge Level: Research facilities that perform animal studies in-house must receive accreditation from the Association for Assessment and Accreditation of Laboratory Animal Care (AAALAC). Accreditation is assurance that stringent standards are being met in a variety of areas from humane treatment to standards for housing and animal recreation. It also assures that the organization remains competitive for government grants. Facility managers play a key role in this process. In addition to maintaining the Vivarium physical plant, FMs must assist the Vivarium manager in meeting operations and maintenance requirements, such as meticulous maintenance records, well-documented HVAC maintenance, and annotated architectural drawings showing air flow and pressurization. Objectives: Understand the facility manager’s role in the accreditation process. Learn about critical requirements that must be met relative to physical plant O&M. Discover how the facility staff can assist the Vivarium staff during preparation for an AAALAC site visit. Credits: 0.20 CEU; 2.00 LU Handout: Friday, October 9, 2009 11:00AM - 1:00PM 6.10 Communication, Collaboration, Alignment - Keys to Success Georgia Perkey Track: Industries and Interests Knowledge Level: All Knowledge Levels Communication, collaboration and alignment are the keys to successful corporate real estate management in any economy, but even more important today. This session will provide valuable tips that can be implemented to enhance your performance in these areas. Objectives: Understand how to assess your department’s alignment and support of business goals and drivers Discussion of ideas that can enhance your collaboration with key departments, including HR and IT Checklist for implementing a communication plan that reports on your department’s activities and progress Credits: 0.20 CEU; 2.00 LU Friday, October 9, 2009 1:00PM - 2:00PM 7.01 An Owner’s Guide to the Future David Zach Track: Industries and Interests Knowledge Level: All Knowledge Levels Do we really want vacuum cleaners that can argue with us? Will the automation of health care lead to the automation of caring? How come teenagers can pay attention to 10 things at once and still be, like, bored? David Zach’s thoughtprovoking tour of modern times offers some useful answers to funny questions that will get people talking. One of the few professionally trained futurists on the planet, Zach blends the funny with the profound in this surprisingly practical session to help you decide what really matters. Rethink the balance between change and tradition and the need to hold on to that which shouldn’t change. At the end you’ll find yourself either thoughtfully quiet or engaged in some of the best conversations you’ve ever had at a meeting. Friday, October 9, 2009 1:00PM - 2:00PM 7.02 Rock Stars Incorporated: Hiring High-Performance, High-Maintenance Hotshots Half Your Age Sarah Sladek, President and CEO , Limelight Limelight Genera Track: People Perspective Knowledge Level: All Knowledge Levels Working nine to five isn’t the only way for them to make a living. They would rather start their own business than climb a corporate ladder. They will likely ask more questions in a job interview than the interviewer will ask them. Salary is not their primary motivator. And they certainly aren’t going to work 20 years at the same company in hopes of receiving a gold watch at the retirement party. Generations X and Y are changing the way our world works, because what’s worked in the past isn’t working for them. Rock Stars Incorporated teaches employers and businesses leaders how to interest, engage, motivate and inspire Generations X and Y. Friday, October 9, 2009 1:00PM - 2:00PM 7.03 Innovative Thinking for Facility Managers Robert Tucker, The Innovation Resource Consulting Group Track: Trends and Innovation Knowledge Level: All Knowledge Levels Until recently innovation was considered the responsibility of the research and development department the province of marketing or new product development. No longer. To keep pace with relentless, disruptive change, senior management needs innovation from everyone to lower costs and add strategic value. This session explores the mindset, skill-set and toolset you’ll need to thrive in this profession, and what it takes to create an environment where out of the box” thinking flourishes. Friday, October 9, 2009 1:00PM - 2:00PM 7.04 Global Economy and Financial Markets Don Reynolds Track: International Outlook Knowledge Level: All Knowledge Levels As a former chairman of the board on pension and investment committees responsible for US$120 billion, Don Reynolds specializes in strategic asset allocation based on long-term trend analysis and an understanding of big picture scenarios’’ and their impact on specific industries. He has a profound real-world insight into international financial markets in such key areas as interest rates, energy prices, real estate and economic policy. Though a long-term optimist, Reynolds is refreshingly candid about current economic realities and short-term solutions. versus long-term wealth creation. Friday, October 9, 2009 2:30PM - 3:45PM 8.01 The Lean, Green Workplace: Thinking Beyond Sustainability Joe Ferolito, Tocci Building Company, Woodburn, MA | Emily Dale, Tocci Building Company, Woburn, MA Track: Trends and Innovation Knowledge Level: Advanced Lean production is a practice that aims to eliminate all activity and resources that do not fully and directly serve the end user or add value to the product. The green movement calls upon us to do more than just recycle at work and count our LEED points, but to think ahead and continually innovate ways to conserve resources and streamline production. Lean production represents a new way of thinking, which increases efficiency, fuels collaboration, extends the building life cycle and protects the environment. Objectives: Understand why lean production increases productivity, sustainability and value in the workplace. Learn to optimize the building life cycle from design and construction to facility operation. Gain insight into achieving "lean" and revolutionizing the way we work together. Credits: 0.12 CEU; 1.00 LU ; HSW Handout: Friday, October 9, 2009 2:30PM - 4:00PM 8.02 The "How-To" of IFMA Area Measurement Meredith Thatcher IFMA Fellow, CFM, Carroll Thatcher Planning Group, Ottawa, Can-ON | Susan Hensey AIA, Little, Charlotte , NC Track: Benchmarking and Best Practices Knowledge Level: Intermediate As the economy forces many companies to streamline their portfolios, plan for drastic downsizing or strategize a future upswing, understanding current industry planning tools is unprecedentedly critical. Two standards have now come together to speak a common language. Facility managers need to understand the intricate application of these guidelines. This session will respond to the industry’s request for a how to, demonstrating the step-by-step process for measuring area. Objectives: Acquire a re-introduction to the intent and purpose of A Unified Approach to Measuring Office Space. Experience a step-by-step case study of IFMA measuring. Understand the benchmarking benefits of standardized measuring and calculating. Credits: 0.12 CEU; 1.00 LU Friday, October 9, 2009 2:30PM - 3:45PM 8.03 Environmental Concerns in Buildings, What You Don’t Know Can Hurt You David Regelbrugge CIH, CSP, ENVIRON International Corporation, Chicago, IL Track: Maintaining the Built Environment Knowledge Level: Intermediate Facility managers are bombarded with environmental concerns on a daily basis. Not knowing how to respond to these issues appropriately can result in hundreds of thousands of dollars in clean-up costs, government fines and legal fees. This session will focus on the current common and the not so common environmental building concerns that all facility managers must know. Objectives: Learn about the consequences of mishandling environmental hazards in facilities. Understand how to identify potential environmental hazards in facilities. Develop strategies to deal with environmental hazards in a cost-effective manner. Credits: 0.12 CEU; 1.00 LU ; HSW Handout: Friday, October 9, 2009 2:30PM - 3:45PM 8.04 The Challenges and Opportunities of "Greening" the Whole Building George Gosieski Former Environmental Directo, Studley, New York, , NY | Vicki Worden, The Green Building Initiative , Camden, ME Track: Maintaining the Built Environment Knowledge Level: Intermediate With 120 million buildings expected to be operational in the U.S. by 2010, and with the increasing city, state and federal sustainability requirements, facility managers are on the front lines of greening buildings. This session will profile the learnings and implications of the green building initiative’s system for continual improvement of existing buildings' environmental and operational performance. Find out how this system can be used to establish performance benchmarks on a portfolio scale. Objectives: Develop an understanding of how to systematically and continually improve building sustainability. Gain awareness of the need to assess buildings on an ongoing basis to ensure energy efficiency. Discover online tools that can help assess and improve environmental performance. Credits: 0.12 CEU; 1.00 LU ; HSW Friday, October 9, 2009 2:30PM - 3:45PM 8.05 Core Competencies for FM Professionals Alex Lam MTS, MRAIC, Hon.F.PFM, Fello, The OCB Network Inc., Mississauga, Can-ON | Lynda Stanley BA in Political Science (SUN, National Research Council, Washington DC, DC Track: Benchmarking and Best Practices Knowledge Level: Intermediate The evolving vision of the business environment and the impact of global socio-economic drivers has created new challenges for FM professionals. In order to cope with these challenges, FMs must use a competency based process to build and sustain their team. Learn how to identify the core competencies that are specific to your operations. Objectives: Understand the difference between core and workplace competencies. Learn how to implement a competency study. Learn from the National Academies Study on core competencies. Credits: 0.12 CEU; 1.00 LU Friday, October 9, 2009 2:30PM - 3:45PM 8.06 Moving Right Along: An Employee Move Management Solution Made Quickly, Easily and Affordably Cristine Karasek CFM, Duke Clinical Research Institite, Room 0311 Terr, Durham, NC | Marshall Bain, Duke Clinical Research Institute, Durham, NC Track: Benchmarking and Best Practices Knowledge Level: Intermediate With the help of their in-house Information Technology Applications group, Duke Clinical Research Institute developed an effective move tool that is user friendly and can be developed economically. Learn how to identify the basic move information that was required to develop this tool, establish criteria common to every move, and train personnel on how to submit the information to the move team in a consistent, timely manner. Objectives: Identify and evaluate the components of a successful employee office move. Discover how to translate established requirements into a standard, automated format. Learn how to design a training program to teach the move team to use a standard move format. Credits: 0.12 CEU; 1.00 LU Handout: Friday, October 9, 2009 2:30PM - 3:45PM 8.07 Preparedness - Are You Ready for the Next Disaster? Kay Sargent CID, LEED AP, IIDA, IA Interior Architects, Washington, DC Track: Strategic Facility Planning Knowledge Level: Intermediate After the events of the past decade, including the attacks of Sept. 11, Hurricane Katrina and the Northeast blackout of 2003, most companies and organizations realized that they were grossly underprepared for a distribution of business and are ill-prepared to continue operations during or after an emergency situation. Many companies have shifted their attention and resources to addressing security and business continuity concerns, but most are still missing the mark regarding overall preparedness. Understanding what the real threats to your business are, knowing where you are at risk, and understanding how to be proactive are the keys to your businesses preparedness. Objectives: Understand the issues and areas that need to be addressed for preparedness. Learn how to conduct a threat and risk assessment. Create plans to protect your business. Credits: 0.12 CEU; 1.00 LU ; HSW Friday, October 9, 2009 2:30PM - 4:00PM 8.08 Career Management: Recession-Proof Your Career Joseph Carroll SPHR, Coach University Gradu, IST Management Services, Inc., Atlanta, GA Track: People Perspective Knowledge Level: Basic Employee tenure at many organizations has been gradually eroding over the last few years. If you combine company obsolescence with downsizing and layoffs, the situation for facility managers becomes even more precarious. Learn the key objectives for effectively recession-proofing your career and maximizing long-term success. Objectives: Acquire the best techniques to ensure effective career management and long-term job success. Understand the power and dynamics of networking. Learn the strategies for launching a job search campaign. Credits: 0.12 CEU; 1.00 LU Handout: Friday, October 9, 2009 2:30PM - 3:30PM 8.09 Five Common Mistakes to Avoid When Handling Water Damage in Your Facility David Oakes CR, CMH, MRT, MCT, Captain Clean Inc., Sheridan,, WY Track: Maintaining the Built Environment Knowledge Level: Basic Being prepared for the unexpected includes knowing in advance what to do and what not to do. Facility leaks and floods are indeed serious, as they can cause water damage to structural materials and may endanger the health of the indoor environment. Responding quickly to water intrusion is key. Participants will learn how to answer the four questions that are critical when dealing with water-related emergencies. Objectives: Learn how to avoid common mistakes when managing water damage situations. Discover how to correctly assess the type and extent of damage. Understand how to take the right steps to mitigate water issues and avoid risks. Credits: 0.12 CEU; 1.00 LU ; HSW Handout: Friday, October 9, 2009 2:30PM - 3:30PM 8.10 Making Government Work for You, Your Guide to Federal Funding and Resources Jeffrey Johnson, International Facillity Management Association Track: Trends and Innovation Knowledge Level: Intermediate Since 2001 IFMA has maintained a Government Affairs program in Washington DC. IFMA’s efforts in the national’s capital are dedicated to providing reliable information to decision makers on issues effecting the built environment, monitoring legislation and regulatory changes and promoting education and training in the Federal sector. Given the ever increasing number of tax incentives, grants and government spending for energy efficient/ sustainable buildings, the FM needs to know what funding sources are available for these projects and how to access these dollars. Come learn about IFMA’s government affairs, why it’s important and how you can become involved. Objectives: Receive overview of IFMA’s government affairs effort and how to become involved Understand the advocacy process Learn what government resources are available for the FM Credits: 0.12 CEU; 1.00 LU Friday, October 9, 2009 2:30PM - 3:30PM 8.11 Cut It Out Jennifer Corbett-Shramo IFMA Fellow, DCS Global Enterprise USA LP, Mission Viejo, CA | Diane Coles MCR, Secretary corproate Rea, SCAN Health, Long Beach, CA | Janice Cimbalo Esq., MCR, Cushman & Wakefield, Los Angeles, CA | Edie Fee MCR, iNPOINT Advisors, San Juan Capistrano, CA | Georgia Perkey, iNPOINT Advisors, Rancho Palos Verdes, CA | Kelly Duke, ValleyCrest Landscape Development, Inc., Calabasas, CA | Glenn Dirks, Teletrips, Inc., Los Altos, CA | Charles Grantham Ph.D., Work Design Collaborative, Prescott, AZ | James Ware Ph.D., Workd Design Collaborative, Berkeley, CA Track: Maintaining the Built Environment Knowledge Level: All Knowledge Levels The IFMA Foundation has kept the pulse on what is happening in the world of FM’s and PM’s today. Current IFMA Foundation research has found that Managers of the built environment are faced with potentially the most challenging operating decisions of their careers Increased operational efficiencies as mandated by owners as they watch their properties plummet in value, fierce competition attracting tenants away while they are diligently trying to manage tenant satisfaction, new legislation requiring them to become more energy efficient rounded all out with no budget to finance the tools they need to address these amassing concerns. From the IFMA Foundation’s acute awareness of this crisis, an innovative publication has been written - Cut it out. This handbook is designed for all those who face these management challenges in buildings today, it is the GPS for driving innovative cost reductions and it template for sustainable answers demanded by today’s environmentally minded occupants. The remarkable team of authors of Cut it Out will present timely and tactical strategies for providing immediate measurable results in the areas of alternate workplaces, leasing, energy, commercials cleaning, and administrative infrastructure. They will demonstrate that it is time to cut it out, when it comes to the old ways of managing the built environment and to re-think the way we use what is clearly one of every organization’s largest and most critical assets. Objectives: Reducing operating costs in energy, landscape, janitorial, office infrastructure, alternative workspace, leasing and more in the built environment Integrating sustainable processes in tandem with these cost reduction strategies to create new methods for operations. To present small, medium and large cost cutting models in these areas that can successfully be implemented in a 6 month to one year period of time. Credits: 0.12 CEU; 1.00 LU Handout:

360Facility, LLC
3M Workspace Solutions
ABM
Acrysystems Laboratories
Advanced Green Technologies
Affiliated Grounds Maintenance Group Inc.
AHI Facility Services, Inc.
All Star Facility Services
Alliance for Sustainable Built Environments
AlliedBarton Security Services
Alternative Office Source, Inc.
Ambius
American Dryer, Inc.
APCO Sign Systems
ARAMARK
ARCHIBUS, Inc.
Architectural Building Components
ARI CAT
ASHRAE
ASI-Modulex
AT&T
Avatech Solutions
Avian Flyaway, Inc.
AwareManager
AxisFM By AxisPointe
Balco, Inc.
BELFOR, USA
Bentley Prince Street
Bird Solutions International
BMS Catastrophe, Inc.
Bobrick Washroom Equipment, Inc.
BOMI International
Braun Construction Services
Brock and Company, Inc.
Building Operating Management
Building Technology Associates
Caterpillar, Inc.
CH2M HILL Facilities Services
Charnstrom Company
Compel Office
Conklin Office Furniture
Connectrac
Construction Specialties Inc.
Core 7 US, Inc.
Corporate Care
Cort Business Services
CPFilms
CRS Electronics
Cusp Office Products
Davies Office Refurbishing
DC Group
Dri-Eaz Products, Inc.
DKI
Dynasound, Inc., Soundmasking & Eavesdropping Protection Division
EasyKeys.com
Eaton Corp.
Electric H2O, Inc.
EMCOR Facilities Services
ESRI
Ethosource, LLC
Evac+Chair North America LLC
EMS Software by Dean Evans & Associates
Excel Dryer Inc.
Facility Engineering Associates, PC
Facility Wizards
FBG Service Corporation
Flagship Facility Services Inc.
Fluor Enterprises Inc.
FM:Systems, Inc.
Follett Corporation
Forbo Flooring Systems
FreeAxez USA
Furniture Medic
FurnitureFinders
Gravity Lock Systems, Inc.
Green Building Services
GMI Group Inc.
Green Plants for Green Buildings
Guardsmark, LLC
Hirsch Electronics
IA Interior Architects
IFMA Facility Management Consultants Council
IFMA Foundation
Indus Systems, Inc.
Innerface Architectural Signage
Innoplast Inc.
Inspired Environments
ISES Corporation
ISP Painting Inc.
ISS Facility Services
J&J/Invision
J. Dove & Associates
JLG
Johnsonite
Kansas Asphalt
Kimball Office
KIMCO Corporation
Kohler Company
Landport Systems, Inc.
Lencore Sound Masking and Acoustics
Lerch Bates Inc.
Life Safety Services
Lightning Protection Institute
Linc Facility Services
LogiSon Acoustic Network
Macau Management Association (MMA)/Macau Institute of Management (MIM)
MACTEC Engineering & Consulting
Manhattan Software
Mars Drinks North America
Master Caster/Master Mfg. Co., Inc.
MEI Skylight Specialists
Microsoft Corporation
Millicare Commercial Carpet Care
Milliken Contract
Mitch Murch's Maintenance Management Company (4M)
Munters Corp
National Electrical Manufacturers Association
NCRI - National Catastrophe Restoration, Inc.
Oakleaf Waste Management
Office Furniture Resources
Pace Compumetrics Inc.
Pavement Network
Paul Davis National
Peak Fall Protection
Perma-Coat
Philips Lighting Company
Planon IWMS
PropertyTrak, LLC
Q4 Energy Solutions
R&K Engineering, Inc.
REB Storage Systems, Intl.
Rentacrate LLC
Rich Arlington & Associates
Roofchek, Inc.
Royal Cup Coffee
Salto Systems
SaniGLAZE International
Schleis Floor Covering, Inc.
Securitas Security Services USA
Security Systems
Serco, Inc.
ServiceMaster Clean
Sika Sarnafil Inc.
SiteStuff Inc.
SIS-USA Inc.
Skyfold Ltd.
Sodexo Facilities Management
Spectrum Water Coolers
SSC Service Solutions
Starnet Flooring
Stone Panels Inc.
Stryker Evacuation
Sunbelt Rentals, Inc.
Suddath Relocation Systems
SurfaceTech
TEC Inc.
TEMP-AIR
The Blue Book of Building and Construction
The Green Building Initiative
The Mohawk Group
Thinkage, LTD
ThyssenKrupp Elevator
TMA Systems LLC
Tyga-Box Systems, Inc./Samson Carts
U.S. Lawns
UGL Unicco
URS
US Department of State/OBO/OM/FAC/MS
US General Services Administration
Versteel
VFA, Inc.
VPSI Inc.
VRTX Technologies
Waterbury Companies Inc.
Wausau Paper
West Sanitation Services, Inc.
Wind Energy Consulting and Contracting Inc.
WorkRite Ergonomics